Your Consumer Rights

The Consumer Rights Act came into force on 1 October 2015 (For cars purchased before 1 October 2015 the Sale of Goods Act still applies) and covers the purchase of goods, digital content and services including new and used cars from official dealers (it doesn't apply to private sales) as well as servicing, repairs and maintenance work.

Like the Sale of Goods Act that preceded it, the Consumer Rights Act states that products must be:

  • Of satisfactory quality
  • Fit for purpose, and
  • As described

Blade Group is liable for faults with the vehicle - that mean it was not of satisfactory quality - that were present at the time it was sold even though they may only become apparent later on.

Satisfactory quality

Satisfactory quality means that the vehicle should be of a standard a reasonable person would expect, taking into account factors such as:

  • Age
  • Value
  • History
  • Mileage
  • Make
  • Durability
  • Safety, and
  • Description

An old car with high mileage would not be expected to be as good as a younger car with low mileage but each should still be roadworthy, reliable, and in a condition consistent with its age/price.

Wear and tear

Blade Group is not liable for fair wear and tear, where the vehicle broke down or the fault emerged through normal use, nor are we liable if we drew your attention to the full extent of any fault or defect before you bought the car.

Fit for purpose

Fit for purpose means that you must be able to use the vehicle for the purposes that you would normally expect from a vehicle including any particular purpose that you tell us about before you buy, or which we have advertised or gleaned from you.

Faults, repairs and refunds

Under the new act, if a fault renders the product not of satisfactory quality, not fit for purpose or not as described, then you are entitled to reject it within the first 30 days.

Between 30 days and 6 months

If a fault comes to light after 30 days but before 6 months have passed then you are entitled to a repair, replacement or refund. It is assumed in law that the fault was present at the time of purchase unless we can prove otherwise. During this period, unless you have agreed otherwise, we must have the opportunity to repair (or replace) the faulty vehicle after which, if we fail to repair it, you are entitled to a refund.

In the event of a refund following a failed attempt at repair during the first six months the we are permitted to make a 'reasonable' adjustment to the amount refunded to take account of the use that you have had of the vehicle since you bought it.

After 6 months

For faults that arise after six months the burden is on you to prove that the product was faulty at the time of delivery if you want to pursue a claim for repair or replacement.

It’s important to note that if you purchase a product at one of our dealerships, you don’t have a legal right to a refund or replacement just because you change your mind, however, if you have any questions about returning a product, you can speak to the senior manager at the business.

Where you conclude a distance or off-premises contract with us, your rights to cancel the contract under the Consumer Contracts Regulations 2013 remain unaffected.

Services

Under the Consumer Rights Act 2015:

  • You can ask us to repeat or fix a service if it is not carried out with reasonable care and skill, or get some money back if we can’t fix it.
  • If you haven’t agreed a price up front, what we ask you to pay must be reasonable.
  • If you haven’t agreed a timescale up front, we must carry out the service within a reasonable time.

Disputes

If a dispute arises between us and any customer, we are willing to use an Alternative Dispute Resolution provider. For more details about the providers we use, please visit our Alternative Dispute Resolution page.

For more detailed information from Citizens Advice with regards to your consumer rights, you can visit citizensadvice.org.uk or call 03454 04 05 06.